Privacy Policy

1. General

The confidentiality of your personal data is fundamental to us. By “personal data”, we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. phone number) as an individual. The purpose of this policy is to explain how and for what purpose we use the information collected on our website If you use our website and the services offered on it, you agree to abide by the terms of our privacy policy regarding your personal information collected by our website. The personal data obtained will become part of Millevista’s proprietary files and will be retained in accordance with the European Regulation that went into effect on May 25, 2018 (“GDPR”).

The purpose of this privacy policy is to inform you:

How we collect and process personal information about you that is submitted or disclosed by you when you access our site
your rights, how you can exercise them and what we do to help you exercise them

We encourage you to read this Privacy Policy carefully. By registering on our site and providing us with your personal information, you acknowledge that you have been informed of how we use your personal information in accordance with this Privacy Policy.

If you do not want us to use your personal information as described here, please do not provide it to us.

2. Purpose of the processing

2.1 How do we collect personal information?

We collect your personal information in several ways:

When you create your customer account “My Account”: you will be asked to provide us with your contact information and information about your identity (your first name, last name, postal address, email address, cell phone number);
When you place an order / reservation on the site (for which you provide your credit card number);
When you browse the site and consult products or services;
When you send us an e-mail message;
When you subscribe to the newsletter mailing list;
When you share a page or an offer through a social network;
When you request a quote.

Cookies: When you visit our websites, we may use cookies to collect information about your use of our website; for more information, please see the “Cookies” section of our Terms of Use.



2.2 How do we use your personal information?

We will only use the information you provide for the following purposes

Process your newsletter registration or account creation;
Send you information and promotional offers about our products and services (unless you have opted-out);
To process your reservation;
To inform the hotel of your reservation request and to allow the hotel to confirm your reservation;
Allow the hotel at which you have a confirmed reservation to levy penalties for cancellation of your reservation in accordance with the hotel’s cancellation policy in effect at the time the reservation is confirmed;
Contact you with respect to inquiries and complaints;
Verify your identity;
To develop features that will make the services available on the website easier to use with an improved user experience and for optimization purposes;
To better understand our market so that we can provide better products and services specifically tailored to your needs;
To manage your requests for access, rectification and objection.

If you delete your account, your personal information will not be stored but deleted directly without any processing.

2.3 Information sharing

For technical reasons, we may share information about you with data processors who provide services on our behalf (e.g., technical service providers, booking tool operators, etc.). Due to the nature of our business, if you make a reservation for a hotel room, Millevista will need to share your personal information with the selected hotel in order to fulfill your request. Therefore, confirmation of the reservation means that you are aware of this transfer of data as well as the other general conditions of use of this website, even if the legislation of the countries where these hotels are located is inferior to the rights of personal data protection.

We will not disclose any data about you without your consent, except in the case of a legal obligation.

2.4 Data Security

The protection of your privacy and your personal information is our priority. If, as a registered user on our website, you receive a password, you must keep it secret, limit access to your computer or mobile device and log out at the end of your session. We take adequate security measures, in particular technical and organizational measures to protect your personal information against accidental loss, destruction, misuse, damage and unauthorized or unlawful access. However, you should be aware that it is impossible to guarantee that any transmission of information over the Internet or any storage technology is 100% secure.

2.5 Retention of personal data

In order to respect your privacy, your personal data is kept for the period of time necessary for the purpose of its processing.

2.6 Sensitive transactions

Sensitive transactions (bank details, etc.) are transmitted in a secure mode using encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers. More specifically, for payment purposes, bank details are collected and stored by our partner reservation providers. These partners comply with international security standards whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of card and transaction data.

3. Your rights as a data subject

3.1 What can you request?

In accordance with applicable laws and as further detailed below, you have the right to request access, rectification and deletion of your personal information that we process.

3.1.1 Correction of your personal information

Under applicable law, you have the right to correct the personal information you have shared with us. In your account, you can update your account information, change your profile settings, subscribe/unsubscribe to communications you receive from us.

3.1.2 Deleting your personal information

You may ask us to delete your personal information at any time. If you make such a request, we will delete all your personal information in our possession.

3.2 Opting out of direct marketing

If you no longer wish to receive marketing information, you may request that we stop using your personal information for such purposes and we will comply with your request within a reasonable time.

4. Updates to the Privacy Policy

We may revise or update this Privacy Policy at any time. Any changes to this Privacy Policy will be effective when the revised Privacy Policy is posted online. If we make any changes that we believe are material and require your consent under applicable law, we will notify you and seek your consent where appropriate.